We require 24 hours’ notice to reschedule or cancel a session without occurring any fees. This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment. In the event that less than 24 hours’ notice (or one business day) is given to cancel an appointment, 50% of your consultation fee will be charged, unless there are extenuating circumstances as agreed upon with your psychologist. ‘No shows’ without any notification will incur the full consultation fee. Medicare does not cover cancelled appointments or cancellation fees.
Cancellation fees may be waived if another clients can be successfully scheduled into your time slot. For this reason, it is recommended that you cancel appointments with as much notice as possible. However, regularly rescheduling appointments will result in excessive time between your appointments and could compromise your therapy.
Clients who regularly miss scheduled appointments or who regularly reschedule appointments at the last minute will not be offered further appointments at Broulee Psychology.
To get good results from therapy, your attendance needs to be regular and consistent. Patchy attendance makes for patchy results. Therefore the policy underlines the importance of the commitment you make to yourself, to put yourself first and work through your issues. My cancellation policy helps you to honour this commitment to yourself.
Furthermore, we are all human and we all like to avoid pain. Sometimes when you’re feeling distressed you might say to yourself “I don’t feel like going to my session today” and this is precisely when you need it the most! The cancellation policy can help to encourage you to attend and work through your issues. You find it’s never as bad as you think it’s going to be, plus you will be more likely to get some relief by the end of the session.
As such, a late cancelled appointment is a loss to three people:
* The client who is delaying their therapy progress
* Another client who has been sitting on the waiting list to see the psychologist urgently
* The psychologist who spent the morning preparing for the session
Please note that Broulee Psychology will endeavor to send SMS reminder messages at 48 hours prior to appointment in order to assist you to make your appointment. However, there may be times when SMS reminders are not sent for whatever reason so clients should be using a back up method, i.e., calendar, diary, etc. Cancellation fees will still apply even if SMS reminders are not sent.