Social Media is a wonderful tool that helps people stay connected, get informed and be engaged. Broulee Psychology uses a range of social media platforms, including Facebook, Instgram and LinkedIn. This social media policy has been developed to help clients and the local community understand how Broulee Psychology uses social media and electronic communication.
Confidentiality: Clients have a right to confidentiality when interacting with a psychologist. Psychologists must keep clinical information completely confidential except in cases where clients might harm themselves or others (see informed consent for details). Thus, if clients or other local community post on the Broulee Psychology page, individuals are opening up the possibility of people making assumptions about the relationship between yourself and Broulee Psychology. You get to decide what you tell people. You have a choice as to what you reveal about yourself online; however, Broulee Psychology will never reveal a connection to you. Thus, this is how Broulee Psychology handles different social media options:
- FRIENDING: To respect your privacy and confidentiality, I do not accept friend requests on my personal Facebook page from current or former clients on any social networking site.
- LIKING and FOLLOWING: You may “like” and/or follow the Broulee Psychology Facebook business page or the ‘Let’s Talk Mental Health group – also managed by Broulee Psychology. If you “like” my page, you are choosing to reveal that you are connected to Broulee Psychology in some way. My business page exists to be a forum of information and inspiration. Broulee Psychology will not engage in conversations with you on that page.
- INTERACTING: Please do not use messaging on Social Networking sites such as Facebook, Instagram or LinkedIn to contact me. If there were an emergency, Broulee Psychology would not be able to respond timely as these accounts are not checked regularly. This is also not considered to be a confidential medium.
USE OF SEARCH ENGINES: You may have a Facebook page, Instagram account or Twitter account. Broulee Psychology will not “Google” clients or look up information on them for any reason. It is important that your treating clinician knows you as you are in the office. If a Broulee Psychology clinician does come across any client information online, they will move on and avoid reading content.
BUSINESS REVIEW SITES: Psychologists are prohibited from the use of testimonials in their advertising. Although positive feedback is very much appreciated, Broulee Psychology is required to delete all posts of this nature by clients.
Interacting with Broulee Psychology: The best way to interact with Broulee Psychology is by email or phone. If you post on the Broulee Psychology wall it may also create the possibility that these exchanges become a part of your legal medical record and will need to be documented and archived in your file.
USE OF EMAIL: Please be aware that email is not a completely secure or confidential form of communication. If you choose to communicate with Broulee Psychology by email, be aware that all emails are retained in the logs of your and our internet service providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of the internet service provider. You should also know that any emails received from you and any responses that are sent become a part of your legal record.
TEXT MESSAGING: Clients sometimes text to request an appointment time or to let their treating clinician know if they are running late to an appointment. Please know that text is not always secure. Brief texts related to your appointment only are not acceptable. Please also be aware that texts and the use of mobile is only checked sporadically during business hours. For this reason, do not text emergency messages under any circumstances.
CONCLUSION: Thank you for taking the time to review the Broulee Psychology Social Media and Electronic Communication Policy. If you have questions or concerns about any of these policies and procedures or regarding potential interactions on the Internet, please feel free to email Stacy Shepherd, Director and Clinical Psychologist at Broulee Psychology on firstname.lastname@example.org .